We strive to deliver your fashion purchases efficiently and safely. This policy details our shipping processes, timelines, and responsibilities.

1. Order Processing

  • Processing Time: 2-4 business days (Monday through Friday, excluding Chinese public holidays)
  • Order Verification: All orders undergo verification to ensure accuracy and prevent fraud
  • Order Modifications/Cancellations: Contact us within 12 hours of ordering at support@saleplanets.shop. We cannot guarantee changes after processing begins

2. Shipping Destinations & Methods
We currently ship to the United States, Canada, United Kingdom, Australia, and European Union countries.

Shipping Options & Estimated Delivery Times:

  • Economy Shipping: 15-25 business days (tracking provided)
  • Standard Shipping: 10-18 business days (tracking provided)
  • Express Shipping: 5-10 business days (available for most destinations, full tracking with signature confirmation)

Delivery times begin after order dispatch and are estimates only. Customs clearance may cause additional delays.

3. Shipping Costs

  • Calculated at checkout based on destination, weight, and shipping method
  • Free Economy Shipping on orders over $75 USD
  • Express Shipping available at additional cost

4. Customs, Duties & Taxes

  • International customers are responsible for all customs duties, import taxes, and brokerage fees
  • These charges are not included in our prices or shipping costs
  • Customs policies vary by country—check your local regulations before ordering

5. Packaging
All items are carefully packaged in protective materials:

  • Clothing is folded neatly and sealed in waterproof bags
  • Delicate items receive additional padding
  • Sustainable packaging materials are used where possible

6. Order Tracking

  • Tracking numbers are emailed within 1-2 business days after dispatch
  • Tracking updates may take 24-48 hours to appear in carrier systems
  • Contact us if tracking shows no movement after 7 business days

7. Delivery

  • Ensure your shipping address is complete and accurate
  • We are not responsible for delays due to incorrect addresses
  • Once delivered, responsibility for the package transfers to the recipient
  • Failed delivery attempts may incur additional fees for redelivery

8. Shipping Issues
Lost Packages:

  • Contact us if tracking shows no updates for 20+ business days
  • We will initiate an investigation with the carrier
  • Resolution may take 4-6 weeks

Damaged Packages:

  • Refuse delivery if package appears severely damaged
  • If damage is discovered after acceptance, contact us within 48 hours with photos
  • We will arrange a replacement or refund

9. Contact Information
For shipping inquiries:

  • Email: shipping@saleplanets.shop
  • Phone: +86 19337976827
  • Business Hours: Monday-Friday, 9 AM-6 PM China Standard Time

We respond to emails within 24-48 business hours.